Comviva has introduced that its Verbal exchange Platform as a Provider (CPaaS) resolution, which is powered through Microsoft Azure, is now to be had for telecom firms. A subsidiary of Tech Mahindra, Comviva is a pace-setter in buyer revel in and knowledge monetisation answers.
Comviva’s CPaaS resolution, known as Ngage, will leverage the advantages of Microsoft Cloud to make it more effective for telecom firms to supply safe, scalable, and open conversation platforms to enterprises. It permits real-time conversation functions, serving to enterprises improve and personalise their end-user buyer revel in seamlessly throughout channels.
AI functions in Comviva’s CPaaS
Comviva’s CPaaS full-stack platform powers each one-way and two-way communications throughout more than a few messaging interfaces and protocols. The platform helps messaging products and services and chats powered with conversational AI functions around the business verticals.
Its cognitive automation and Herbal Language Processing (NLP) functions empower enterprises to ship enriched buyer reviews through automating consumer interactions in a human-like language.
“We’re intensely dedicated to handing over built-in trendy buyer reviews and monetisation functions and making an investment in new applied sciences to set ourselves up for long term luck,” stated Manoranjan Mohapatra, leader government officer at Comviva.
“With Comviva CPaaS, Verbal exchange Services and products Suppliers shall monetise and boost up innovation with agility. This shall empower them to satisfy the rising calls for of enterprises the place each marketing campaign calls for customized permutations, tighter consistency throughout channels, and shorter turnaround occasions,” Mohapatra.
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“We’re happy that Comvivas’ leading edge Ngage CPaaS resolution takes good thing about Azure’s safe and scalable AI and herbal language products and services. The trendy virtual reviews that CPaaS is handing over will allow Telcos to deliver safe conversation channels and products and services to consumers,” added Marianne Roling, Vice President, International Methods Integrators, Microsoft.
With a cloud-based supply style, Ngage CPaaS seamlessly integrates with industry packages and permits safe real-time buyer interactions serving all buyer engagement use instances from advertising and marketing to operations to customer support.
It permits enterprises to keep in touch with their finish consumers via the fitting context and channels over a safe, scalable and open cloud conversation platform.
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